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Delivering your order

At Dreams we believe everyone deserves a better night’s sleep. That’s why we want you to have a great experience right from choosing your perfect bed, through to sleeping on it. We’ve adapted our delivery service to ensure we keep you, our customers, and our colleagues safe.

Delivery options We're currently delivering orders throughout UK, straight to your room of choice. To make things simple, you can select a convenient delivery date when completing your order or by visiting our online booking system. Just sign in and select the most convenient available date for delivery which will be between 7am and 6pm, Monday to Saturday. If we're unable to deliver the goods on the day of delivery (for example because the specified delivery location is unoccupied) you may be charged a redelivery fee of £49 (£4.95 for orders under £100). In addition to our standard service, we understand that sometimes you may need some more flexibility. So, for just £30 we can offer a morning delivery on weekdays (between 7am and midday) or an afternoon delivery (between midday and 6pm). Saturday deliveries cost £15. Availability for our premium delivery service depends upon your postcode area and it isn't available on bedroom furniture, linens and bedding. Our bedding and accessories will be delivered by courier service. Items are delivered to your door usually within 7-10 working days.

What to expect on day of delivery We’ll send you an email and text message on the day of delivery to reconfirm your estimated time slot. You’ll also be given the driver’s name and mobile number just in case you have any urgent questions. The delivery team will give you a call before 10:30am. Deliveries will be to your room of choice and we’ll fulfil any assembly service purchased with your order. We ask that you please clear the room and pathway to the room for delivery in advance. During the morning call, our team will let you know what to expect once they arrive and discuss any social distancing requirements and will be only too happy to wear a face mask / covering if requested. On arrival they will walk the route to check for anything that could be damaged and will ask you to remove it. They’ll also either wear overshoes or take their shoes off. If your delivery includes an exchange of products or product parts, the delivery team will sort out any dismantling required and will bag up the components using the collection bags they carry on their vans. If you’ve purchased a disposal service for your old bed or mattress for recycling, we’ll send you recycling bags in advance by Royal Mail courier. Please dismantle (where appropriate) any products being collected for disposal. For more information on this service, please view our Recycling page. Only items that have been wrapped and sealed will be collected. When the team has finished, they’ll photograph the assembled bed if this service was purchased and remove the discarded packaging. Otherwise they’ll photograph the boxed and packaged items that they’ve delivered to your room of choice. Finally, the team will call you from their van and ask you to check the goods. If everything’s OK, they’ll sign the proof-of-delivery device on your behalf. Thanks for helping us to make your delivery as smooth as possible.

Our delivery service

1-Delivery vans

We’ve got a dedicated fleet of delivery vans.

2-Our skilled delivery teams

Fully trained, they’re dedicated to providing you with a great service.

3-We deliver to your room of choice

All deliveries will be to the room you choose inside your home.

4-Monday to saturday delivery

To fit in with your busy lifestyle, we deliver Monday to Saturday, from 7am to 6pm.

5-Free delivery

We offer free delivery on all orders, with no minimum spend*

Recycling

As part of our zero to landfill policy, we’re more than happy to collect and recycle your old bed or mattress, ensuring no part goes to waste.

Our recycling prices

The charges for recycling vary depending on what item you'd like us to take away.

Mattresses

Size
Price
King and super king
£55
Double
£50
Single
£20

Bed frames & furniture

Type
Price
TV beds (all sizes)
£55
Headboards (all sizes)
£25
Sofa beds (not including standard sofas)
£45
Bed frames, divan bases and kids’ beds (all sizes, Includes one entire bed-frame or both halves of a Divan base)
£40

How to prepare your items for recycling

To help us to take away your mattress as safely and quickly as possible, we ask you to wrap and seal it in the green bag we’ll send out to you in advance.

It’s super handy if you can have your mattress packaged and ready to be collected in advance. But if you don’t receive your green bag, please don’t worry. Our delivery crew always have a few extra on hand just in case.

Preparing your mattress

The mattress needs to be wrapped, sealed and ready before the delivery team arrives.

Preparing your bed frame, divan, headboard or sofa bed

These items simply need to be disassembled and ready for our delivery team to take away.

To ensure they can be collected as planned, please follow the handy instructions below.

Our recycling service

Zero landfill

We're committed to the environment and make sure that no part of your old bed and mattress reaches a landfill.

Recycling
All recyclable mate
rials are reused, and all other waste is turned into green energy.

Packaging

We'll provide you a green bag to wrap your old mattress in before delivery.

Delivery to your room of choice

All deliveries will be to your room of choice, unless you prefer delivery to your doorstep.

Want to add recycling to your order?

Simply contact us 72 hours before delivery (Please note: this may affect your delivery date )

Monday to Saturday

We can recycle your goods from Monday to Saturday between 8 PM to 6PM.

Assembly charges

Our assembly charges differ from product to product because some are more complicated than others. Below are our charges for each type of bed we assemble:

Type
Size
Price
Bunk beds, mid sleepers, and high sleepers
All sizes
£104
Sleepmotion (base and bed frame)
All sizes
£105
Sleepmotion (base only)
All sizes
£65
TV beds
All sizes
£105
Divans
Single
£20
Divans
Small double to super king
£30
Sofa beds
All sizes
£40
Bed frames
Single
£45
Bed frames with no storage
Small double to super king
£60
Bed frames with storage
Small double to super king
£70

Preparing for your delivery

We ask you to please ensure to measure both your room and home prior to placing your order to ensure there's enough space for the delivery team to access and assemble your new bed.

Also please ensure you've disassembled or moved any old beds from your delivery room of choice as our delivery team won't be able to disassemble anything in your house. If you would like to have your old bed taken away, you can read more about our recycling/disposal service.

All deliveries will be into your room of choice unless you prefer delivery to your doorstep. Please see our delivery page for more information on this.

Returns & refunds

We really hope you're happy with your new item(s). In the unfortunate event that you’re not, we're sure our smooth returns and refunds process will have you sleeping soundly. Our service has been developed with you in mind to ensure that whatever part of your order needs changing, we're ready to deliver the service you expect and deserve.

Order amendments - online & store orders

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